Frequently Ask Question

1. What types of documents can I request online?
You can request various documents such as:

  • Transcript of Records
  • Diploma
  • Certificate of Graduation
  • Good Moral Certificate
  • Certification of Enrollment
  • Other relevant academic documents

2. How do I request a document online? To request a document:

  • Visit our college’s official online document request portal.
  • Fill in the required details, including your student number, name, and the document(s) you are requesting.
  • Upload any required identification or proof of request.
  • Submit the form.

3. Is there a fee for requesting documents?

  • All documents are FREE TO CHARGE BUT LIMIT TO NUMBER OF REQUEST.

4. How long does it take to process my request? Processing time varies depending on the document:

  • Transcript of Records: 5-7 working days Diploma: depends on the availability Other certifications: 1-3 business days

5. How will I receive the requested document? You can choose between two delivery options:

  • Pick-up: You will be notified when your document is ready, and you can pick it up at the Registrar’s Office. Bring two (2) documentary stamps (for TOR requests).
  • Digital Copy: A scanned copy will be sent to your registered email address. Please note that only certain documents can be delivered digitally.

6. What should I do if I made a mistake in my request?

  • If you need to correct any information after submitting your request, please contact the Registrar's Office as soon as possible via registrar@clb.edu.ph or call telephone number (043) 784-7771. Include your request reference number to expedite the correction process.

7. Can I track the status of my document request?

  • Yes, once your request is submitted, you will receive a confirmation email with a reference number.
  • You can track the status of your request using this number through our online portal.

8. Can I request documents for someone else?

  • If you are requesting on behalf of another student, you must provide a signed authorization letter from the student along with a valid ID for both the student and the requester.

9. What if I encounter technical difficulties while submitting my request?

  • If you experience any issues with the online request portal, you can contact our IT support team via it@clb.edu.ph or call telephone number (043) 784-7771.
  • Make sure to provide details of the issue for faster resolution.

10. What if my document isn’t available after the processing time?

  • If your document is not ready within the estimated processing time, you can reach out to the Registrar’s Office to inquire about the delay.
  • Please have your request reference number handy for quicker assistance.